Question 1

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment online through our website's booking page, by calling our office directly at (818) 533-8393, or by emailing contact@npmd.com. Online booking is available 24/7 and allows you to select your preferred service, provider, and time slot.

Question 2

What is PRP therapy?

Accepted Answer

Platelet-Rich Plasma (PRP) therapy uses concentrated platelets from your own blood to stimulate healing and rejuvenation. After a simple blood draw, the sample is processed to isolate growth-factor-rich plasma, which is then applied to the treatment area. PRP is used for skin rejuvenation, hair restoration, and tissue repair with minimal risk since it uses your body's own biological material.

Question 3

What is IV therapy and how does it work?

Accepted Answer

IV therapy delivers vitamins, minerals, and hydration directly into your bloodstream through a small catheter in your arm. Because it bypasses the digestive system, nutrients achieve near-complete bioavailability. Sessions typically last 30 to 60 minutes and are administered in a comfortable clinical setting by licensed healthcare professionals.

Question 4

What types of diagnostic testing does NPMD offer?

Accepted Answer

We offer comprehensive blood panels, metabolic testing, hormone level assessments, thyroid function tests, inflammatory markers, vitamin and mineral deficiency screens, and lipid profiles. We also coordinate diagnostic imaging referrals when needed. All results are reviewed in a dedicated follow-up visit where your provider explains findings and recommended next steps.

Question 5

How long does a typical facial treatment take?

Accepted Answer

Most facial treatments at NPMD take between 30 and 60 minutes, depending on the specific protocol. A basic hydrating facial may be completed in 30 minutes, while advanced treatments like microneedling with PRP or combination chemical peels may take up to 75 minutes including preparation and aftercare guidance.

Question 6

What services does NPMD offer?

Accepted Answer

1. What services does NPMD offer?

NPMD provides comprehensive medical dermatology, aesthetic treatments, wellness programs, and primary health services. Our offerings include facial rejuvenation, body contouring, IV therapy, hormone optimization, pain management, diagnostic testing, and preventive care — all delivered by board-certified professionals in a state-of-the-art clinical environment.

Question 7

What is your cancellation policy?

Accepted Answer

We require at least 24 hours notice for appointment cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. We understand that emergencies happen — if you need to cancel with less notice, please call our office as soon as possible and we will do our best to accommodate you.

Question 8

How long is the recovery after laser treatment?

Accepted Answer

Recovery time varies by laser type and intensity. Non-ablative laser treatments may cause mild redness lasting 1 to 2 days. Ablative laser resurfacing involves 5 to 10 days of peeling and redness. Your provider will explain the expected recovery timeline for your specific treatment and provide detailed aftercare instructions to optimize healing.

Question 9

How often should I get IV therapy?

Accepted Answer

Frequency depends on your health goals. For general wellness maintenance, monthly sessions are common. During periods of high stress, travel, or illness recovery, weekly or biweekly sessions may be beneficial. Your provider will recommend a schedule based on your initial assessment, lab results, and specific objectives.

Question 10

Do you provide primary care services?

Accepted Answer

Yes, NPMD offers primary care services including annual physical exams, preventive health screenings, acute illness visits, chronic disease management, medication management, and health counseling. Our physicians take a comprehensive approach to your overall health while coordinating with specialists when advanced care is needed.

Question 11

How many sessions of microneedling will I need?

Accepted Answer

Most patients achieve optimal results with a series of 3 to 6 microneedling sessions spaced 4 to 6 weeks apart. The exact number depends on your specific concerns — mild texture issues may improve in 3 sessions, while deeper acne scarring typically requires 5 to 6 treatments. Your provider will create a personalized treatment plan during your consultation.

Question 12

Do I need a referral to visit NPMD?

Accepted Answer

2. Do I need a referral to visit NPMD?

No referral is needed for most of our services. You can book a consultation directly through our website or by calling our office. For certain specialized medical services, your insurance plan may require a referral — our team can verify this when you schedule your appointment.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), HSA and FSA cards for eligible services, cash, and personal checks. We also offer financing options through CareCredit and Cherry for qualifying treatments, allowing you to spread the cost of treatment over convenient monthly payments.

Question 14

What body contouring options do you offer?

Accepted Answer

We offer non-invasive body contouring treatments that target stubborn fat deposits, reduce cellulite appearance, and tighten skin. Options include radiofrequency-based treatments, cryolipolysis (fat freezing), and ultrasound-based body sculpting. During a consultation, your provider will assess your goals and recommend the most effective approach for your body type and target areas.

Question 15

What is bioidentical hormone replacement therapy (BHRT)?

Accepted Answer

BHRT uses hormones that are structurally identical to those naturally produced by your body. Unlike synthetic hormones, bioidentical hormones are designed to match your body's molecular structure exactly. BHRT can address symptoms of hormonal decline including fatigue, weight gain, low libido, mood changes, and sleep disruption. Treatment is personalized based on comprehensive lab testing.

Question 16

How does pain management work at NPMD?

Accepted Answer

Our pain management program begins with a thorough evaluation of your pain history, functional limitations, and treatment goals. We develop personalized protocols that may include medication optimization, physical therapy coordination, interventional procedures, and lifestyle modifications. Regular progress assessments ensure your plan adapts as your condition improves.

Question 17

Are chemical peels safe for darker skin tones?

Accepted Answer

Yes, when performed by experienced providers who select appropriate peel types and concentrations. At NPMD, we carefully evaluate your skin type and history before recommending a peel. Certain formulations like mandelic acid and lactic acid are particularly well-suited for darker skin tones with lower risk of post-inflammatory hyperpigmentation.

Question 18

What should I bring to my first appointment?

Accepted Answer

3. What should I bring to my first appointment?

Please bring a valid photo ID, your insurance card (if applicable), a list of current medications and supplements, and any relevant medical records or lab results from previous providers. Arriving 15 minutes early allows time to complete intake paperwork and ensures your appointment starts on time.

Question 19

Do you offer package pricing or memberships?

Accepted Answer

Yes, we offer treatment packages for services that benefit from multiple sessions, such as microneedling, chemical peels, and IV therapy series. Our membership program provides monthly benefits including discounted treatments, complimentary skincare consultations, and priority booking. Contact our office for current package pricing and membership details.

Question 20

Are your treatments FDA-approved?

Accepted Answer

Yes, we exclusively use FDA-approved or FDA-cleared devices and products across all our treatment categories. This includes our laser systems, injectable products, energy-based devices, and IV formulations. We follow strict clinical protocols and manufacturer guidelines to ensure the highest standards of safety and efficacy.

Question 21

Do you offer weight management programs?

Accepted Answer

Yes, our medical weight management program combines comprehensive metabolic testing, personalized nutrition planning, and when appropriate, prescription medications to support sustainable weight loss. We address root causes like hormone imbalances, insulin resistance, and metabolic slowdowns rather than relying solely on calorie restriction.

Question 22

What is medication management?

Accepted Answer

Medication management involves regular review and optimization of your prescription medications to ensure safety, effectiveness, and minimal side effects. Our providers monitor drug interactions, adjust dosages based on lab results and symptoms, and work to simplify your medication regimen when possible. This service is especially valuable for patients taking multiple medications.

Question 23

What is the difference between Botox and dermal fillers?

Accepted Answer

Botox (and similar neurotoxins like Dysport and Xeomin) relaxes muscles that cause dynamic wrinkles such as frown lines, forehead lines, and crow's feet. Dermal fillers add volume to areas with static volume loss — cheeks, lips, nasolabial folds, and jawline. Many patients benefit from both treatments used strategically as part of a facial balancing plan.

Question 24

Does NPMD accept insurance?

Accepted Answer

4. Does NPMD accept insurance?

We accept most major insurance plans for our medical services including primary care, diagnostic testing, and medically necessary dermatological treatments. Aesthetic and wellness services are typically self-pay. Our front desk team can verify your specific coverage before your visit and discuss payment options.

Question 25

Can treatments be combined in one visit?

Accepted Answer

Many treatments can be safely combined for enhanced results. Common combinations include Botox with dermal fillers, microneedling with PRP, and IV therapy alongside aesthetic treatments. However, some combinations require spacing for safety reasons. Your provider will design a treatment plan that optimizes results while maintaining safety protocols.

Question 26

What wellness programs are available at NPMD?

Accepted Answer

We offer IV vitamin infusion therapy, bioidentical hormone optimization, medical weight management, mindfulness and stress reduction programs, nutrition counseling, detox support protocols, and integrative wellness assessments. Each program is supervised by licensed medical professionals and tailored to your individual health profile.

Question 27

Does NPMD offer wound care services?

Accepted Answer

Yes, we provide professional wound care for chronic wounds, post-surgical wounds, diabetic ulcers, and other complex wound types. Our wound care team uses evidence-based protocols including advanced dressing techniques, infection management, and healing optimization strategies. Regular follow-up visits ensure proper healing progression.

Question 28

How long do dermal filler results last?

Accepted Answer

Filler longevity depends on the product used and the treatment area. Lip fillers typically last 6 to 12 months. Cheek and midface fillers can last 12 to 24 months. Jawline and chin fillers often maintain results for 12 to 18 months. Individual metabolism, lifestyle, and the specific hyaluronic acid formulation all influence duration.

Question 29

What are NPMD's office hours?

Accepted Answer

We are open Monday through Friday from 9:00 AM to 5:00 PM. We are closed on Saturdays, Sundays, and major holidays. Please call the clinic if you need help with holiday hours or appointment timing.

Question 30

How do I know which treatment is right for me?

Accepted Answer

The best way to determine the right treatment is through a personalized consultation. Our providers evaluate your concerns, medical history, skin type, and goals to recommend the most effective approach. We believe in honest, transparent guidance — if a treatment is not right for you, we will tell you and suggest better alternatives.

Question 31

Is hormone therapy safe?

Accepted Answer

Bioidentical hormone therapy, when properly prescribed and monitored, has a strong safety profile supported by clinical research. At NPMD, we use comprehensive lab testing to determine precise dosing, monitor levels regularly, and adjust protocols as needed. Ongoing monitoring ensures your hormone levels remain within optimal ranges while minimizing any potential risks.

Question 32

Can I get lab work done at your office?

Accepted Answer

Yes, we perform on-site blood draws for lab work ordered by our providers. Results are typically available within 2 to 5 business days depending on the tests ordered. We also accept outside lab orders. A follow-up consultation is included to review your results in detail and discuss any recommended actions.

Question 33

Can I wear makeup after a facial treatment?

Accepted Answer

For most non-invasive facials, you can apply mineral makeup after 6 to 12 hours. After microneedling, chemical peels, or laser treatments, we recommend avoiding makeup for 24 to 48 hours to allow your skin to heal without introducing potential irritants. Your provider will give specific aftercare instructions tailored to your treatment.

Question 34

Is there parking available at NPMD?

Accepted Answer

6. Is there parking available at NPMD?

Yes, we have complimentary parking available in our building's parking structure. Valet parking is also available during business hours. Our office is conveniently located on Ventura Boulevard with easy access from the 101 Freeway.

Question 35

What wellness programs does NPMD offer?

Accepted Answer

Our wellness programs cover IV therapy, hormone optimization, medical weight management, recovery support, and whole-body resilience. Each plan starts with an evaluation of your energy, stress, metabolism, and goals so recommendations fit your daily life.

Question 36

Can NPMD help with hormone balance and energy levels?

Accepted Answer

Yes. We offer hormone testing and physician-guided optimization for concerns like fatigue, sleep issues, weight changes, and mood. Treatment plans are based on lab work and reviewed regularly so adjustments stay safe and effective.

Question 37

How quickly will I notice results from a wellness program?

Accepted Answer

It varies by goal. Hydration and energy support from IV therapy can be felt within days, while hormone optimization and metabolic programs typically show meaningful changes over several weeks. Your provider will set realistic expectations at your first visit.

Question 38

How long do treatment results last?

Accepted Answer

Neuromodulators like Botox typically last 3-4 months, fillers 6-18 months depending on the product and area, and collagen-stimulating treatments like microneedling or laser resurfacing build results over months with periodic maintenance. We map out expected longevity before you commit.

Question 39

Who is a good candidate for fractional CO2 laser resurfacing?

Accepted Answer

Good candidates usually want meaningful improvement in rough texture, acne scarring, fine lines, enlarged pores, or sun-related skin damage and can plan for a real recovery window. The consultation also checks skin tone, pigment history, recent tanning, active breakouts, cold sore history, current products, medications, and whether a gentler resurfacing option would be safer first.

Question 40

How much downtime should I expect after fractional CO2 laser resurfacing?

Accepted Answer

Downtime depends on treatment depth and the area treated. Many patients should expect redness, swelling, heat, dryness, peeling, and sensitivity for several days, with pinkness sometimes lasting longer. NPMD reviews aftercare, sun avoidance, product restrictions, and when makeup or normal skincare can safely resume before treatment begins.

Question 41

When do fractional CO2 laser resurfacing results show?

Accepted Answer

Skin often looks brighter and smoother after the early healing phase, but collagen remodeling is gradual. Texture, fine lines, and scar softening can continue to evolve over the following weeks and months. Results vary based on starting skin quality, treatment depth, sun protection, aftercare, and whether a series or maintenance plan is recommended.

Question 42

What are the main risks with fractional CO2 laser resurfacing?

Accepted Answer

Possible risks include prolonged redness, swelling, itching, acne or milia during healing, infection, cold sore flare, pigment darkening or lightening, delayed healing, and rarely scarring. These risks are one reason the consultation, skin prep, recovery instructions, and strict sun protection are treated as part of the procedure, not an afterthought.

Question 43

Who is a good candidate for CO2 laser eye rejuvenation?

Accepted Answer

Good candidates usually have fine lines, crepey texture, mild laxity, or sun-related texture changes around the eyes and can follow a careful recovery plan. Consultation is important because under-eye hollows, prominent bags, pigment, eyelid heaviness, or significant loose skin may need a different treatment path.

Question 44

Is CO2 laser eye rejuvenation performed on the eye itself?

Accepted Answer

No. The treatment is for carefully selected skin around the eyes, not the eyeball. Eye protection, treatment boundaries, skin assessment, and comfort planning are reviewed before treatment. Patients with certain eyelid-position concerns or eye-area medical issues may need a different evaluation first.

Question 45

How much downtime should I expect around the eyes?

Accepted Answer

Downtime varies by treatment depth and skin response. Patients may experience redness, swelling, heat, tightness, dryness, peeling, and sensitivity around the treated skin for several days, with pinkness sometimes lasting longer. The eye area can look puffy early, so scheduling around work, events, and sun exposure matters.

Question 46

When do results show after CO2 laser eye rejuvenation?

Accepted Answer

Some smoothing may be visible after early healing, but collagen remodeling develops gradually over weeks to months. The goal is realistic improvement in fine lines and crepey texture, not a surgical eyelid lift or a guarantee that every shadow, bag, or hollow will disappear.

Question 47

What risks should I know about before CO2 laser around the eyes?

Accepted Answer

Possible risks include prolonged redness, swelling, itching, acne or milia during healing, infection, cold sore flare, pigment darkening or lightening, delayed healing, and rarely scarring. Around the eyes, careful candidacy screening and eye protection are especially important.

Question 48

Who is a good candidate for CO2 laser neck rejuvenation?

Accepted Answer

Good candidates usually have crepey neck texture, fine horizontal neck lines, mild laxity, sun-related roughness, or uneven skin quality and can follow a careful recovery plan. Consultation is important because heavier laxity, platysmal banding, prominent loose skin, or deeper neck contour concerns may need a different treatment path.

Question 49

How much downtime should I expect after CO2 laser on the neck?

Accepted Answer

Downtime varies by treatment depth, skin thickness, and healing response. The neck may develop redness, warmth, swelling, tightness, dryness, peeling, and sensitivity for several days, with pinkness sometimes lasting longer. NPMD reviews aftercare, sun avoidance, product restrictions, and timing around work or events before treatment.

Question 50

What kind of improvement can CO2 laser neck rejuvenation provide?

Accepted Answer

The goal is smoother-looking texture, softer fine lines, and improved skin quality after healing and collagen remodeling. Improvement is typically gradual and realistic. CO2 laser can help selected skin-quality concerns, but it does not replace a surgical neck lift when significant loose skin, muscle banding, or structural neck laxity is the main issue.

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